Payment Policy – Aveline Muse

Overview

Aveline Muse is operated by Mahadi Management & Beheer, a business registered in the Netherlands.

We aim to provide a secure and transparent payment process. This Payment Policy explains the payment methods, payment process, currency and related terms that apply when you place an order through our online store.

Accepted Payment Methods

Depending on your location, device, bank and payment provider, we accept the following payment methods where displayed at checkout:

Shop Pay
Google Pay
Visa
Maestro
Mastercard
American Express
UnionPay

The availability of individual payment methods may vary by customer or location. The payment methods displayed at checkout are the payment methods currently available for your order.

Payment Process

To complete a purchase:

Add your selected items to your cart and proceed to checkout.
Enter your contact, shipping and billing information.
Select one of the payment methods available at checkout.
Enter or confirm the required payment details.
Review the total amount before confirming your purchase.
Your payment will be processed securely by the applicable payment provider.
After your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.

Payment Security

We take the security of your payment information seriously.

Our checkout uses secure encryption technology to protect information transmitted during the payment process.

Payments are processed through Shopify and/or the applicable secure payment provider. Aveline Muse does not directly receive or store your complete credit or debit card details on its own systems.

Your payment information is processed by the relevant payment provider in accordance with its applicable security requirements and terms.

Currency

For customers shopping in our Australian market, prices are displayed and charged in Australian Dollars (AUD) unless a different currency is clearly displayed at checkout.

Customers accessing our store from another market may see a different currency where supported.

The currency and final amount payable will always be displayed at checkout before you confirm your order.

If your bank account, card or payment method is denominated in another currency, your bank, card issuer or payment provider may apply:

Its own exchange rate
Currency conversion charges
Foreign transaction fees

Any such charges are determined by your financial institution or payment provider and are outside the control of Aveline Muse.

Taxes and Charges

Any applicable taxes, duties or other charges will be handled in accordance with applicable law and the information displayed during checkout.

The total amount payable will be shown before you confirm your order.

Shipping to Australia is free in accordance with our Shipping Policy.

Failed or Declined Payments

If your payment is declined or unsuccessful, we recommend:

Checking that your payment details have been entered correctly.
Confirming that your billing information matches the information held by your bank or payment provider.
Checking that sufficient funds or credit are available.
Contacting your bank or card issuer to check for security restrictions or payment holds.
Trying another payment method displayed at checkout.

If you continue to experience payment issues, please contact our Customer Service team.

Order Confirmation

After successfully placing your order, an order confirmation will be sent to the email address provided at checkout.

If you do not receive your confirmation email, please check your spam or junk folder.

For further assistance, contact:

Email: support@avelinemuse.com

Fraud Prevention

To protect our customers and our business, orders may be subject to payment verification and fraud-prevention checks.

We may cancel or refuse an order where we reasonably believe that:

Payment information has been used without authorisation.
The transaction presents a significant fraud or security risk.
Payment cannot be successfully verified.
Information provided in connection with the order appears materially inaccurate or fraudulent.
The transaction violates applicable law or the terms of the relevant payment provider.

Where appropriate, we may contact you using the information provided with your order.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with the original payment method, our policies and applicable law.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Our return eligibility requirements, refund processing timeframe and other conditions are explained in our Refund & Return Policy.

Once Aveline Muse has processed a refund, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.