Shipping policy

Shipping Policy - Aveline Muse

At Aveline Muse, we aim to make the delivery of your order as clear and straightforward as possible. Below you will find all information regarding processing, shipping and delivery.

Shipping Costs

We offer free shipping on all orders to Australia, with no minimum purchase required.

Processing Time

Orders are processed within 1–2 business days, Monday to Friday.

Orders placed after 11:59 PM (AEST/AEDT) will be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, Monday to Friday, depending on the delivery destination and carrier operations.

Total Shipping Time

The estimated total shipping time is 7–10 business days:

  • Processing time: 1–2 business days

  • Delivery time: 6–8 business days

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control.

Shipping Origin

Orders are fulfilled through our international fulfilment network.

Orders are dispatched from fulfilment centres in China. This means that your order is shipped internationally from China before being transferred to a local delivery partner in Australia for final delivery.

Once your shipment reaches Australia, it may be transferred to a local carrier such as Australia Post, DHL, FedEx, UPS, Aramex, or another local or international delivery partner.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment via the website of the relevant carrier, such as Australia Post, DHL, FedEx, UPS, Aramex, or another local or international delivery partner.

Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.

Delays

While we do our best to ensure that orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier congestion

  • Customs procedures

  • Public holidays

  • Weather conditions

  • High-volume periods

  • Unforeseen logistical disruptions

If your order experiences a delay, please contact our Customer Service team and we will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible at support@avelinemuse.com

Once an order has entered processing or has been shipped, we cannot guarantee that the delivery address can be changed.

Contact Information

Store Name: Aveline Muse
Legal Entity: Mahadi Management & Beheer
Registered Country: The Netherlands

Registered Business Address:
Johan Hofmanstraat 48
1069 KE Amsterdam
The Netherlands

Chamber of Commerce (KvK): 42148540
VAT Number: NL005534193B90

Email: support@avelinemuse.com
Phone: +31 85 744 4437

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST

Our team aims to respond to all enquiries within 24 hours on business days.

Aveline Muse is operated from the Netherlands as an online fashion retailer. The registered business address is used for administrative and legal correspondence and is not a physical retail store or returns location.